FixBee Contractor Program – Privacy Policy and Dispute Agreement

By enrolling in FixBee’s contractor program and creating an account, you acknowledge and agree to the following terms:

1. Privacy Policy

We are committed to protecting your personal information. When you create an account on pro.fixbee.com, we collect and store certain personal and business information, including but not limited to your name, company name, contact details, payment information, licenses, and insurance documentation. We use this information to:

– Verify your identity and credentials.
– Provide you with guaranteed appointments.
– Process payments and manage your account.

We do not share your personal information with third parties except as necessary to process payments, provide services, or comply with legal obligations.

2. Dispute Policy

By enrolling and creating an account with FixBee, you agree that:

– Payments are charged per appointment, and your credit card will be kept on file for billing
purposes.
– You have full control over your weekly budget and the number of appointments scheduled.
– All disputes regarding billing or services must be raised within 14 days of the charge.
In the event of a payment dispute through your credit card provider, you agree to resolve the issue directly with FixBee before initiating any chargebacks. If a chargeback is initiated without first contacting us, FixBee reserves the right to suspend or terminate your account.

3. Refund Policy

Our team invests significant time, resources, and marketing budget to ensure the quality and reliability of the appointments we provide. We are committed to delivering a valuable service that aligns with the expectations of our clients.

Refunds will only be issued for the following reasons:

1. The customer canceled the appointment before the contractor had the opportunity to provide an
estimate.
2. The customer information or the requested service was incorrect.
3. The customer proceeded with another service provider prior to the contractor attending the
appointment.

If any of these issues arise, your company must contact our customer service team on the same day as the appointment to qualify for a refund.

We recognize that customer satisfaction ultimately depends on the quotes provided by contractors. However, we cannot control the outcome of these interactions or the quotes your company provides.

4. Acknowledgment of Agreement

By clicking ‘I Agree,’ you acknowledge that you have read and understood FixBee’s Privacy Policy,
Dispute Policy, and Refund Policy. You agree to be bound by these terms as a condition of your
enrollment in the FixBee contractor program.